Mac & Mac Electric Company Privacy Policy for SMS Text Messaging
Mac & Mac Electric Company ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our SMS text messaging services. By opting in to receive SMS messages from us, you agree to the terms outlined below.
1. Information We Collect
When you opt-in to receive SMS text messages from Mac & Mac Electric Company, we may collect the following information:
Your phone number: The primary piece of information required to send you SMS text messages.
Usage data: This may include the frequency of messages sent, the time of delivery, and your interaction with our messages (e.g., reply, opt-out).
2. How We Use Your Information
We use the information collected through SMS text messaging to:
Send you notifications related to services you have requested, including service updates, billing reminders, and promotional offers.
Respond to customer service inquiries or provide you with support related to your account or services.
Provide alerts about scheduled appointments, outages, or important updates regarding our services.
Personalize our communication with you and improve your overall customer experience.
3. Consent to Receive SMS Messages
By providing your phone number and opting in to receive SMS messages, you consent to receive automated or manually sent text messages from Mac & Mac Electric Company. Message frequency may vary depending on your interactions with our services. Standard message and data rates may apply, as determined by your mobile carrier.
4. Opting Out of SMS Text Messages
If you no longer wish to receive SMS messages from us, you may opt-out at any time by:
Replying with the word "STOP" to any text message we send you. Once we receive your "STOP" request, we will send you a confirmation message that your request has been processed, and you will no longer receive SMS messages from us.
Contacting our customer service team at [Customer Service Number] or emailing us at [Customer Service Email] to request removal from our SMS list.
5. Security and Data Protection
We are committed to ensuring the security of your personal information. However, please be aware that no method of transmitting information over the internet or via electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
6. Sharing Your Information
We will not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent. We may, however, share your information:
With third-party service providers who assist us in sending SMS messages or other communications on our behalf, subject to confidentiality agreements.
If required by law or to protect our legal rights and obligations.
7. Changes to This Privacy Policy
Mac & Mac Electric Company may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes to this policy by posting the updated version on our website and updating the "Effective Date" at the top of the policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, your information, or our SMS text messaging practices, please contact us at:
Mac & Mac Electric Company
1410 Iowa Street
Suite #102
Bellingham, WA 98229